HCL Jobs Openings for Experience as Senior Customer Service Executive – Link For Career Registration HCL, HCL Hiring
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Details For Jobs:
Senior Customer Service Executive
To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA Able to work independently and efficiently to meet SLA Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Unscheduled Leave/SLA targets as defined by the process
- Improving skill level through self-development / nominating training programs Skill re-verification Tests
- Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.
- BA, BBA, BCom, Btech
- 1 – 3 Years
- IT Jobs
- Noida, Uttar Pradesh,
- Attractive Salary Package
- Must have Complete their Graduation or Post Graduation
- Must be a Good Team Player in Team
- No Backlogs
- Able to work in Rotational Shifts
Recruitment Selection Process:
First candidates need to clear a written test i.e. Aptitude & Reasoning Test, which is conducted online. After that people need to clear Technical Interview, as usual, it’s based on knowledge in academic subjects, those 2 test who cleared they will go for HR Interview.
- Written Test
- Technical Interview
- HR Interview
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HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 153,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).